Black FridayCyber Monday2026–2027 SeasonBlack FridayCyber Monday2026–2027 Season
For marketing teams at ecommerce businesses

Plan your sales season and turn Black Friday shoppers into loyal customers

We analyzed how ecommerce brands performed last season and brought the insights together in one guide: from benchmarks to a post-sale action plan.

946 Yespo clients included in the study Free
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Black FridayCyber Monday2026–2027 SeasonBlack FridayCyber Monday2026–2027 Season
Sound familiar?

Sales season rarely goes exactly as planned

Four challenges that can undermine the results of Black Friday, Cyber Monday, and March campaigns

Planning without benchmarks

It's hard to tell whether your seasonal results are within the norm: how many orders to expect, how much your average order value and contact base should grow in your niche.

Building your contact base too late

93.5% of subscribers join long before promotions begin. If your contact collection forms only appear in November, the window has already closed.

Losing customers after the sale

A customer buys during the sale — then disappears. Without a post-season communication strategy, a new buyer never becomes a repeat customer.

The same campaigns across every channel

Email, Viber, In-App, and App Inbox have different peak days and content formats — yet communications are often identical and sent everywhere at the same time.

What's in the guide

From benchmarks to retention

1
Season benchmarks

Compare your numbers with the market: order and average order value growth, the highest-converting channels, and category leaders.

2
Campaign plan

Learn how to choose channels based on your goals, allocate your budget, and select the right tactics for each stage of the campaign.

3
Post-sale retention

See how to turn discount-driven shoppers into loyal customers before the next wave of demand ahead of Valentine's Day and March 8.

Sales season will start sooner than you think

Get the guide now and prepare before shoppers' attention shifts to discounts.

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